A Good Word for Dell

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My Dell XPS laptop had to go to Dell’s Advanced Repair center in Houston to have the keyboard and fingerprint reader replaced. (Good thing I bought the 4-year all-hazard protection plan.) Naturally, when the tech proposed this, I assumed it would be gone for at least two weeks, which I didn’t think I could stand. But I needed to get it fixed. So I was surprised when the tech said, “No, you’ll have it back in five business days or less, and we pay for FedEx overnight shipping.”

I still put it off, but finally—after moving sensitive financial files off the drive—I boxed it up in the box they sent and took it to Walgreens for FedEx pickup. That was Monday, at 4:30 p.m.

On Tuesday morning, I got an email saying it was at the center and a tech was working on it. On Tuesday evening, I got an email saying the repair was done and it was on its way back to me. That couldn’t be right. Could it?

On Wednesday afternoon, I was taking it out of the box and plugging it in. That’s right, they fixed it—and cleaned it inside and out—and got it back to me… in less than 48 hours! Holy cow.

Not only do I have a new keyboard, but the cooling fan is barely perceptible, because they cleaned it and the heat sink inside, which was probably full of animal fur. Folks, my hat is off to Dell. I know they had problems in the past, but from where I sit in 2022, their service rocks! (Tip o’ the hat to FedEx, as well.)

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